FREQUENTLY ASKED QUESTIONS

Real Answers. No Black Boxes.

At ToXPAND, we believe transparency builds trust. Every campaign is designed, launched, and optimized 100% in-house – never outsourced, never offloaded. From data capture to signal activation, what you see is what we deliver. This FAQ page is designed to give you clear, candid answers to how we operate, how we protect privacy, and how we fuel your pipeline.

Campaign Execution

Data & Targeting

DemandFusion AI

Lead Quality & Delivery

Reporting & Optimization

Support & Collaboration

UNDER THE HOOD:

HOW WE OPERATE (AND PROVE IT)

We understand that some partners want to dive deeper — into consent models, legal bases, capture methods, and data suppression.

This section outlines how we run things behind the curtain — so you can trust we're not just compliant, but conscientious.

NATURE OF BUSINESS

  • ToXPAND is an AI-powered pipeline generation platform, not a publisher, aggregator, or list vendor.
  • We operate on performance-based models — clients only pay if satisfied.
  • Our programs use first-party opt-in data and emphasize email as the primary channel (telemarketing available if requested).
  • All deployments originate from our in-house teams.

CAMPAIGN FULFILLMENT TACTICS

  • Standard guaranteed lead programs are fulfilled via 1:1 targeted email sends.
  • Telemarketing is available (with native English, German, French, and Spanish speakers), but not required for program success.
  • We do not use newsletters, mass e-blasts, or publisher networks.

LEGAL BASIS FOR PROCESSING DATA

  • We rely on explicit consent and legitimate interest under GDPR, CCPA, and CASL.
  • Consent is recorded on all landing pages and telemarketing interactions and stored securely.
  • Legitimate Interest Assessments (LIAs) are conducted for every client campaign, and outcomes are respected.

CAPTURE POINTS & CONSENT

  • Data is collected via:
  • • Landing pages
  • • Email forms
  • • Telemarketing calls
  • Consent is logged per contact, with evidence stored and updated.
  • Our capture pages clearly display privacy policies, and our callers provide them post-confirmation.

PRIVACY, SUPPRESSION & OPT-OUT MANAGEMENT

  • We clean and update suppression files daily.
  • All marketing emails include unsubscribe links.
  • Requests to opt out, suppress, or amend contact details are processed within 24 hours.
  • Contacts can update preferences via unsubscribe pages or by emailing us directly at privacy@toxpand.com.

TELEMARKETING SPECIFICS

  • Yes, we offer telemarketing — but always clean numbers daily against TPS and CTPS.
  • No outreach occurs to numbers registered for more than 28 days.
  • Consent is recorded via call recordings and LIA documentation is available upon request.

DATA INTEGRITY & TRAINING

  • Our data is validated daily via tech tools and human review.
  • Staff are trained quarterly on privacy laws and CTPS compliance via certified trainers (e.g. Laurel Institute).
  • All staff are equipped to answer how data was sourced and when consent was captured.

WE DO NOT...

  • Rent or buy third-party data
  • Use co-registration lists or publisher inventory
  • Push generic 'spray-and-pray' email blasts
  • Hide our brand behind shadow domains

HAVE A COMPLIANCE OR DUE DILIGENCE QUESTION WE HAVEN'T ANSWERED?

Reach out to our Privacy Officer at privacy@toxpand.com or request our full compliance playbook.

LET'S BUILD TACTICS THAT SPARK PIPELINE

Tell us your ICP and growth goals – we'll fuse the rest.

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